FAQS

1. DO I HAVE TO BE A MEMBER TO SEE YOUR CLOTHING? AND PRICES?
Yes, you have to be a registered member and logged in. Click HERE to sign up.

2. WHAT CURRENCY ARE YOUR PRICES LISTED IN?
Prices are U.S. dollars (USD).

3. HOW CAN I BECOME A REGISTERED MEMBER OF YOUR WEBSITE?
At the right side top of our Home page, click Login/Register, then click Create An Account. Read the form completely, then fill out the form and click SUBMIT. Click the verification link in the email you will be sent to activate your account. You can also click HERE to sign up now. We must be able to confirm the existence of a clothing business before we ship any order. To expedite shipping of your order, please be sure to put your store address or website URL on your registration. Otherwise, shipping will be delayed until we are able to confirm the existence of the clothing business.

4. MY WEBSITE IS UNDER CONSTRUCTION. HOW CAN I BE APPROVED FOR SHIPPING?
All we need is to see an Under Construction page.

5. DOES YOUR COMPANY OFFER DROP SHIPPING?
No, we do not.

6. WHAT IS THE FORMAT ADDRESSES ON A WHOLESALE ORDER MUST BE IN?
The Billing Information must have your company`s contact name, your company name and your company address. The Shipping Information must have the delivery contact person`s name, the company or store name, if any, and the address.

7. DO YOU SHIP ORDERS INTERNATIONALLY?
No, we do not ship orders internationally, unless you have a business account with UPS and can provide your account number with us for your order.

8. WILL THE CLOTHING HAVE A MICHEL LABEL ON THEM?
Yes.

9. WHAT IS YOUR RETURN POLICY?
Orders for sale items are final and cannot be returned or exchanged. A written claim for shortage or damage must be made within one week of receipt of the style. Please inspect all items upon arrival. A written claim for dissatisfaction for any other reason must be made within 30 days of receipt of the style. Return and exchange requests for non-sale merchandise are accepted for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. The request must contain the style number, the reason for the request and whether you want a refund or exchange. Email: info@michelfs.com.

For approved return requests, we will email you a pre-paid return label. Styles returned because of dissatisfaction (not damage) must be in complete 6 piece prepacks. Goods sold with the understanding that we have the right to furnish new items for any proven manufacturer`s defects, but under no circumstances shall we be under any liability of any kind. If we have agreed to a refund, once the return package has been received, your refund will be processed in the original form of payment within 1 week. Please note that your banking institution may require additional days to process and post this transaction to your account.

10. My store is in the LA Fashion District. Will I be able to purchase from your website?
We have a strong store policy that we do not sell and ship orders to any store located in the LA Fashion District.

11. WHAT TERMS OF PAYMENT DO YOU ACCEPT?
We accept any type of card except AMEX.

12. WHAT ARE YOUR CUSTOMER SERVICE HOURS?
You can reach customer service at 213-742-8988 (Ask for Online Sales Department) from 8AM - 4:30PM Pacific T Monday - Friday or via E-mail at info@michelfs.com, Emails will typically be responded to within 24 hours.

13. HOW DO I REQUEST A RETURN?
All return requests must be made in writing. Please email us your return request, noting the style number, the reason for the return, the name of your customer that we shipped to, and whether you want a refund or an exchange.

14. I HAVE A QUESTION THAT IS NOT ANSWERED HERE.
Please email us at info@michelfs.com or call 213-742-8988